My Role: Lead Product Designer

Completed: October 2024

Number of users: 10,000

Team size: 1 Sr UX. Designer

Credit Report Service

Previous Project:
Product & Pricing
Next Project:
Configuration Tool

Problem
There was no way to show the Credit Report once its run.

Solution
Create a quick Credit Report page that is OK to view with clients.

  • Process

    With tight deadlines and reduced development resources, I focused on keeping the FWA purchase workflow as simple as possible, minimizing steps and reducing potential points of friction.

    Process
    • Team was new to working with a Designer
    • No existing experience or design system
    • Ambitious timelines
    • Multiple projects running in parallel

  • Credit Report

    The current process involved receiving a difficult to decipher document that requires training to parse.



  • Data Used

    Because the data supplied would drive the experience we started looking at the documentation and quickly started to map out what useful information was returened in the Credit Report Service. at this stage moving content around is simple.



  • MVP Prototype

    Applying the existing design system to the quick content wireframes was easy and allowed us to iterate fast.

    This is the prototype of the basic experience that would be displayed when the Credit Report Service is ran by the Loan Officer:

    View Prototype




  • Expanded States

    The data that was returned from the Credit Report service actually included much more detailed information that would be useful to the Loan Officer, including them in a quick expand and collapse would also fit into existing components, requiring less development.